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Privacy Policy

Last revised: January 12, 2026

1. Introduction

This privacy policy describes how DeskPulse (hereinafter "DeskPulse", "we", "our", "us"), collects, uses, stores, and protects personal data in connection with the use of the website deskpulse.net (hereinafter the "Site") and the DeskPulse software (hereinafter the "Software").

By using our services, you agree to the practices described in this policy. We encourage you to read it carefully.

2. Data Controller

The data controller for personal data is:

  • Company name: DeskPulse

3. Data Collected

3.1. Data Collected via the Site

When you visit the Site, we may collect the following data:

  • Browsing data: IP address, browser type, browser language, time zone, pages visited, visit duration, operating system.
  • Cookies and similar technologies: we use analytical cookies (Google Analytics, Plausible Analytics) only with your prior consent. See Section 7 for more details.
  • Approximate geolocation data: the user's country is determined via HTTP headers (Cloudflare) to adapt the displayed language and currency. This information is not stored.

The Site does not contain any personal data collection forms (registration, contact, newsletter). Registration and login are handled on a separate domain (deskpulse.app).

3.2. Data Collected via the Software

The DeskPulse Software is an IT fleet management and remote support tool for Windows PCs. When installed on a computer, it may collect the following data depending on the configuration chosen by the DeskPulse account holder (hereinafter the "Manager"):

  • Files: access to the managed computer's file system for viewing, backup, and transfer.
  • System data: information about the operating system, user sessions, and computer status.

3.3. Data Collected During Registration

When creating an account on the DeskPulse platform (via deskpulse.app), the following data is collected:

  • Email address
  • Password (stored in encrypted form)
  • Billing information (processed by our payment provider LemonSqueezy)

4. Purposes of Processing

The collected data is used for the following purposes:

  • Service delivery: enabling remote IT fleet management, automatic backup, and remote support in accordance with the Software's features.
  • Account management: creation, authentication, and administration of user accounts.
  • Service improvement: analysis of Site visit statistics to improve user experience.
  • Customer support: processing support requests.
  • Legal obligations: compliance with our legal and regulatory obligations.

5. Legal Basis for Processing

The processing of your data is based on the following legal grounds:

  • Performance of a contract: processing is necessary for the provision of subscribed services.
  • Consent: for analytical and marketing cookies (you may withdraw your consent at any time).
  • Legitimate interests: improvement of our services and security of our infrastructure.
  • Legal obligations: compliance with applicable regulations.

6. Data Storage and Security

  • Encryption: all data is encrypted in transit (TLS/SSL) and at rest.
  • Storage: data is stored on secure servers. Each account has 20 GB of secure storage for backups.
  • Audits: security audits are conducted with every new Software release.
  • Restricted access: data access is strictly limited to the account Manager and persons they have authorized.

7. Cookies

The Site uses the following categories of cookies:

  • Necessary cookies: essential for the Site's operation (cookie consent preference). These cookies do not require your consent.
  • Analytical cookies: used to measure and analyze Site traffic. We use Google Analytics 4 (with Google Consent Mode v2) and Plausible Analytics. These cookies are only activated with your prior consent.

You can manage your cookie preferences at any time via the consent banner displayed on the Site.

8. Data Sharing with Third Parties

We do not sell your personal data. Your data may be shared with:

  • Google Analytics: anonymized browsing data (only if you have accepted analytical cookies).
  • Plausible Analytics: anonymized browsing data (privacy-friendly tool, no cookies).
  • Cloudflare: Site hosting and user country detection for language adaptation.
  • LemonSqueezy: secure processing of subscription payments. We do not store your credit card information; it is collected and processed directly by LemonSqueezy in accordance with its own privacy policy.

These providers are contractually bound to protect your data and to use it only in the context of the services they provide to us.

9. Data Retention

  • Account data: retained for the duration of your subscription, then deleted immediately upon account closure.
  • Management data: retained in accordance with the Manager's retention policy, within the allocated storage limit (20 GB).
  • Analytical cookies: maximum duration of 13 months.
  • Billing data: retained for the legally required period (up to 10 years for accounting purposes).

10. Your Rights

In accordance with the General Data Protection Regulation (GDPR) and Hong Kong's Personal Data (Privacy) Ordinance (PDPO), you have the following rights:

  • Right of access: obtain a copy of your personal data.
  • Right to rectification: correct inaccurate or incomplete data.
  • Right to erasure: request the deletion of your personal data.
  • Right to data portability: receive your data in a structured, machine-readable format.
  • Right to object: object to the processing of your data on legitimate grounds.
  • Right to restriction: request the restriction of processing of your data.
  • Withdrawal of consent: withdraw your consent at any time for consent-based processing.

To exercise these rights, contact us through our website. We commit to responding to your request within 30 days.

11. Responsible Use of the Software

The Manager agrees to use the Software legally and ethically. It is the Manager's responsibility to:

  • Inform users of managed computers about the installation and use of the Software, in accordance with applicable laws.
  • Only install the Software on computers belonging to the Manager's organization or for which they have legal authorization to administer.
  • Comply with local regulations regarding IT fleet management and data protection.
  • Not use the Software for illegal purposes or any infringement of the rights of others.

DeskPulse disclaims all liability in the event of use of the Software in violation of applicable laws and regulations.

12. International Data Transfers

Our servers may be located in various regions around the world. When data is transferred outside your country of residence, we ensure that appropriate safeguards are in place, including standard contractual clauses approved by the relevant authorities.

13. Changes to This Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with a revised update date. We encourage you to regularly review this page to stay informed of our practices.