Refund Policy

1. Free trial

DeskPulse offers a 10-day free trial, with no credit card required, starting when you add your first computer. No payment is charged automatically when the trial ends. Subscribing during the trial starts your paid period immediately.

2. Payments and renewals

Unless required by applicable law or a refund is expressly granted, payments are non-refundable. Not using the service or cancelling during a billing period does not automatically entitle you to a refund.

3. Subscription cancellation

You can cancel your subscription from your DeskPulse account or the Paddle customer portal. Cancellation prevents future renewals and takes effect at the end of the period you have already paid for. Your access remains available until that date.

4. Licence and storage changes

Subscription changes are prorated by Paddle. An accepted reduction may generate a credit that can be applied to future payments. This credit is not an automatic refund to your bank account or payment card.

5. Requesting a refund

If you experience a duplicate charge, a billing error or a technical issue preventing you from using the service, contact our support team by email with your account email address, payment reference and a description of the issue. You can also contact Paddle directly.

Requests are reviewed individually. Approved refunds are processed by Paddle, using the original payment method where possible. A full refund ends access to the corresponding service.

6. Your statutory rights

Where the right applies, consumers in the European Union have 14 days from conclusion of the contract to withdraw. The 10-day free trial does not replace this right. Statutory exceptions depend on the nature of the service or content and the express agreements obtained at purchase; starting a subscription does not by itself constitute a blanket waiver.

You may exercise this right by sending Paddle an unambiguous withdrawal request through its support service, or by using the withdrawal option in its customer portal where available for your purchase.

This policy does not limit any mandatory rights under applicable law, including withdrawal rights or remedies for a defective or non-conforming service. Paddle’s Buyer Terms and Refund Policy also apply to purchases made from Paddle.