Privacy Policy

Last revised: October 27, 2026

1. Introduction

This privacy policy describes how DeskPulse (hereinafter "DeskPulse", "we", "our", "us"), collects, uses, stores, and protects personal data in connection with the use of the website deskpulse.net (hereinafter the "Site") and the DeskPulse software (hereinafter the "Software").

This policy explains the processing of personal data in connection with the service. It does not request blanket consent to all such processing.

2. Data Controller

The data controller for personal data is:

Erwan BLED, sole trader (French entrepreneur individuel, EI), trading as DeskPulse.

18 rue Dusevel, 80000 Amiens, France
SIREN : 848 358 339

Contact: contact us by email.

The publisher is the controller for account administration, security and customer relations. For personal data in files and information from computers managed on behalf of a business customer, that customer determines the purposes of processing and DeskPulse acts as a processor.

3. Data Collected

3.1. Data Collected via the Site

When you visit the Site, we may collect the following data:

  • Browsing data: IP address, browser type, browser language, time zone, pages visited, visit duration, operating system.
  • Cookies and similar technologies: cookies and local storage needed for sessions, security and preferences. See Section 7 for more details.
  • Approximate geolocation data: the user's country is estimated from their IP address using a local GeoIP database to adapt offer availability, currency and tax presentation. This approximate detection is not proof of residence.

The detected country may be sent to Paddle to verify displayed prices. Language remains a separate setting. When you pay from your account dashboard, Paddle directly collects the billing information needed to calculate taxes. Registration and login are handled on a separate domain (deskpulse.app).

3.2. Data Collected via the Software

The DeskPulse Software is an IT fleet management and remote support tool for Windows PCs. When installed on a computer, it may collect the following data depending on the configuration chosen by the DeskPulse account holder (hereinafter the "Manager"):

  • Files: access to the managed computer's file system for viewing, backup, and transfer.
  • System data: information about the operating system, user sessions, and computer status.

3.3. Data Collected During Registration

When creating an account on the DeskPulse platform (via deskpulse.app), the following data is collected:

  • Name entered in the account
  • Email address
  • Password (stored as a hash, not in plain text)
  • Country estimated through GeoIP, account language and currency
  • Billing information upon purchase: Paddle collects the required billing details; DeskPulse receives transaction, subscription and licence references and statuses, and the billing country and currency needed to manage access

4. Purposes of Processing

The collected data is used for the following purposes:

  • Service delivery: enabling remote IT fleet management, automatic backup, and remote support in accordance with the Software's features.
  • Account management: creation, authentication, and administration of user accounts.
  • Service improvement: analysis of Site visit statistics to improve user experience.
  • Customer support: processing support requests.
  • Legal obligations: compliance with our legal and regulatory obligations.

5. Legal Basis for Processing

The processing of your data is based on the following legal grounds:

  • Performance of a contract: processing is necessary for the provision of subscribed services.
  • Consent: for analytical and marketing cookies (you may withdraw your consent at any time).
  • Legitimate interests: improvement of our services and security of our infrastructure.
  • Legal obligations: compliance with applicable regulations.

6. Data Storage and Security

  • Encryption: all data is encrypted in transit (TLS/SSL) and at rest.
  • Storage: data is stored on secure servers. Each computer has 50, 200 or 500 GB depending on its plan; storage is not pooled between computers.
  • Audits: security audits are conducted with every new Software release.
  • Restricted access: data access is strictly limited to the account Manager and persons they have authorized.

7. Cookies

The Site and account dashboard use the following cookies and local storage mechanisms:

  • Operation and security: sessions, authentication, protection against forged requests and anti-bot checks where enabled.
  • Preferences: language and local storage of the choice made in the cookie banner.

As of this revision, Google Analytics and Plausible are not enabled on the public Site. You may clear the Site's local data in your browser settings; removing necessary cookies may sign you out or reset your preferences. Any introduction of trackers requiring consent must be accompanied by information and a mechanism to accept, refuse and withdraw that consent.

8. Data Sharing with Third Parties

We do not sell your personal data. Your data may be shared with:

  • VPS.BG: hosting of the websites, application and server infrastructure.
  • Cloudflare: file storage through R2 and anti-bot verification through Turnstile where enabled.
  • Approximate geolocation: lookups use a local database without sending your IP address to a geolocation provider.
  • Paddle: sales, invoicing, payments and subscriptions. Paddle processes data for its own obligations as seller under its Privacy Policy. We do not store your credit card information.

Providers' access is limited to their respective functions. Their roles differ according to the processing: hosting data on our behalf and Paddle's own obligations as seller do not fall within the same framework.

9. Data Retention

  • Account data: retained while the account is in use, then deleted from active systems upon closure, subject to data required for legal obligations, security and handling disputes.
  • Management data: retained in accordance with the Manager's retention policy, within each computer's storage limit (50, 200 or 500 GB depending on the plan).
  • Cookie banner preference: retained in browser local storage until cleared.
  • Billing data: retained for the legally required period (up to 10 years for accounting purposes).

For accounts subject to Paddle billing, the end of the trial or paid access suspends data collection and access to the affected computers' features. Data stored by DeskPulse is scheduled for deletion 15 days after access ends, subject to pending payment checks. After 30 days without renewal, computer removal and software uninstallation are triggered when the computer next connects. Deleting data stored by DeskPulse does not delete the original files on the computer. These automatic deadlines do not apply to manual accounts or exempt administrators.

10. Your Rights

Under the General Data Protection Regulation (GDPR) and the French Data Protection Act (Informatique et Libertés), you have the following rights, subject to the conditions set out in those laws:

  • Right of access: obtain a copy of your personal data.
  • Right to rectification: correct inaccurate or incomplete data.
  • Right to erasure: request the deletion of your personal data.
  • Right to data portability: receive your data in a structured, machine-readable format.
  • Right to object: object to the processing of your data on legitimate grounds.
  • Right to restriction: request the restriction of processing of your data.
  • Withdrawal of consent: withdraw your consent at any time for consent-based processing.

To exercise these rights, contact our support team by email or write to the publisher's address in our Legal Notice. We normally respond within one month; an explained extension may apply under the GDPR. You may also lodge a complaint with the French data protection authority, the CNIL.

11. Responsible Use of the Software

The Manager agrees to use the Software legally and ethically. It is the Manager's responsibility to:

  • Inform users of managed computers about the installation and use of the Software, in accordance with applicable laws.
  • Only install the Software on computers belonging to the Manager's organization or for which they have legal authorization to administer.
  • Comply with local regulations regarding IT fleet management and data protection.
  • Not use the Software for illegal purposes or any infringement of the rights of others.

DeskPulse disclaims all liability in the event of use of the Software in violation of applicable laws and regulations.

12. International Data Transfers

Our servers may be located in various regions around the world. When data is transferred outside your country of residence, we ensure that appropriate safeguards are in place, including standard contractual clauses approved by the relevant authorities.

13. Changes to This Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with a revised update date. We encourage you to regularly review this page to stay informed of our practices.